Refund & Cancellation Policy

Tsuki Comics uses Dodo Payments to process its transactions.

1. Global Refund Policy

1.1. Unless required by applicable law, all Transactions are non-refundable and non-exchangeable.

1.2. Dodo Payments may issue refunds on a discretionary basis (see section 8 below) or if you exercise an applicable statutory right under the law of your country of residence (see section 2 below).

1.3. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

1.4. This Policy does not affect consumer rights in relation to Products which are not as described, faulty or not fit for purpose (see section 4 below).

1.5. If you receive a refund in accordance with this Policy, access to the relevant Product will cease.

2. Statutory Rights

2.1. Nothing in this Policy limits or overrides any statutory right you may have under the mandatory consumer protection laws of your country of residence, including any applicable right of withdrawal in relation to digital content or services.

2.2. Where such a right applies, it takes precedence over this Policy.

2.3. To find out whether a statutory right applies to your purchase and how to exercise it, please contact us using the details in section 3 below, and we will do our best to help.

3. How to Request a Refund

3.1. To request a refund, contact us at info@luminellepublishing.com with your order details.

3.2. Dodo Payments is the merchant of record for your purchase and processes refunds on our instruction. You can view your purchases and manage your subscription directly from your Tsuki account under Account → Manage Billing.

3.3. If eligible, refunds are processed to your original payment method.

3.4. If a transaction is not eligible for a refund, you may still cancel your subscription at any time to prevent future billing. Cancelling stops future charges; how long your access continues afterward is shown in your Tsuki account and is not affected by this Policy.

4. Refunds for Technical or Product Defects

If you experience persistent technical issues with the Product you purchased using the Services or a material defect that prevents you from accessing the features or benefits as described, please:

• contact us first to attempt to resolve the issue or request a refund;
• if the issue cannot be resolved, we will coordinate directly with Dodo Payments on your behalf;
• where there is evidence of a material technical or Product defect, a refund will be issued in accordance with applicable consumer protection laws.

5. Tips and One-Time Transactions

5.1. Tsuki Comics does not offer add-ons, premium chapters, or other paid upgrades beyond the subscription and voluntary tips.

5.2. Tips are voluntary, one-time payments and are generally non-refundable except where required by applicable law or at our discretion under section 8 below.

6. Chargebacks and Payment Disputes

6.1. We encourage you to contact us before raising a chargeback or dispute with your bank, card issuer, or other payment provider, so we can try to resolve the issue directly.

6.2. Dodo Payments is the merchant of record for your purchase and is the named party in any chargeback filed against a transaction. Dodo Payments' own Buyer Terms, available at dodopayments.com/legal/buyer-terms, govern the chargeback and dispute process and include additional terms that apply directly to you as the purchaser.

6.3. If you initiate a chargeback or payment reversal, access to the relevant Product may be temporarily suspended while the matter is reviewed.

7. Sales Tax Refunds

7.1. If you were charged sales tax, VAT, GST, or a similar tax on your purchase and are registered for that tax in your country, you may be entitled to a refund of the tax portion.

7.2. Requests must be made within 60 days of your transaction date and must include a valid tax registration number for your country. Requests made after 60 days will not be processed.

8. Discretionary Refunds

8.1. Outside of any statutory right described in section 2, refunds are issued at the sole discretion of Dodo Payments, on our instruction, and on a case-by-case basis.

8.2. Submission of a refund request does not guarantee a refund will be granted.

8.3. Any discretionary refund granted does not create an obligation to provide refunds in the future, including for similar requests.

9. Updates to this Policy

9.1. We may update this Policy from time to time, including to reflect changes made by Dodo Payments to its own policies.

9.2. The version in effect at the time of your Transaction governs that transaction. We recommend saving or printing a copy for your records.

10. Business Information

The legal business name of the Tsuki Comics operator is:

Luminelle Publishing (OPC) Private Limited
Registered Address:
20/487-A, Koovappady P.O.
Kunnathunad, Ernakulam, Kerala, India
Website: tsukicomics.com

© 2026 Luminelle Publishing (OPC) Private Limited. All rights reserved.